Claude Sonnet 5 vs GPT-5.3-Codexfor customer service replies

Subject: Your Refund Request

Hi [Name],

Thank you for reaching out. I'm not able to approve a refund for this item—as a personalised, made-to-order piece, it falls outside our 30-day policy, and 60 days have now passed.

I do want to help find a solution. If there's a specific issue with the item (fit, damage, error in personalisation), please let me know and I'll look into options like a repair or partial credit toward a new order.

If it's simply no longer needed, I understand that's frustrating, but the custom nature of the piece means we…

We can’t approve a refund for this item. Your request is beyond our 30-day return period, and personalised made-to-order products aren’t eligible for refunds.

As an alternative, we can offer you a 20% discount on a replacement order so you can update the personalisation exactly as you want. If you’d like to use that option, reply here and I’ll set it up right away.