Claude Opus 4.6 vs Claude Sonnet 5for customer service replies

**Subject: Your Refund Request – Order #[XXXXX]**

Hi [Customer Name],

Thank you for reaching out. We're unable to process a refund for this order, as it falls outside our 30-day return window and was custom-made to your specifications. These two factors mean the purchase is not eligible for a return.

What we **can** offer is a **store credit of 15%** toward your next order, as a gesture of goodwill. This credit has no expiration date and can be applied to any item in our catalogue.

If you'd like to take advantage of this, just reply and we'…

Subject: Your Refund Request

Hi [Name],

Thank you for reaching out. I'm not able to approve a refund for this item—as a personalised, made-to-order piece, it falls outside our 30-day policy, and 60 days have now passed.

I do want to help find a solution. If there's a specific issue with the item (fit, damage, error in personalisation), please let me know and I'll look into options like a repair or partial credit toward a new order.

If it's simply no longer needed, I understand that's frustrating, but the custom nature of the piece means we…