Claude Sonnet 5 vs Grok 4.5for customer service replies

Subject: Your Refund Request

Hi [Name],

Thank you for reaching out. I'm not able to approve a refund for this item—as a personalised, made-to-order piece, it falls outside our 30-day policy, and 60 days have now passed.

I do want to help find a solution. If there's a specific issue with the item (fit, damage, error in personalisation), please let me know and I'll look into options like a repair or partial credit toward a new order.

If it's simply no longer needed, I understand that's frustrating, but the custom nature of the piece means we…

**We cannot issue a refund for your personalised item.** It is past our 30-day return window and was made to order, so it is not eligible.  

As a genuine alternative, we can apply a 15% discount code to your next order with us. Reply if you would like the code.