Claude Sonnet 5 vs Qwen3.7 Maxfor customer service replies

Subject: Your Refund Request

Hi [Name],

Thank you for reaching out. I'm not able to approve a refund for this item—as a personalised, made-to-order piece, it falls outside our 30-day policy, and 60 days have now passed.

I do want to help find a solution. If there's a specific issue with the item (fit, damage, error in personalisation), please let me know and I'll look into options like a repair or partial credit toward a new order.

If it's simply no longer needed, I understand that's frustrating, but the custom nature of the piece means we…

We cannot issue a refund for your personalized item. Our policy limits returns to 30 days, and made-to-order products are strictly non-refundable after this window closes. 

As an alternative, I can provide a 25% discount code for your next purchase to help you create a new custom piece. 

Please reply if you would like me to send this code. Thank you for understanding our guidelines.