Claude Opus 4.8 vs Claude Sonnet 5 for everyday legal questions

# Who Your Contract Is With

Your contract is with **the retailer**, not the manufacturer. You paid them; they sold you the goods. Under the **Consumer Rights Act 2015**, the legal responsibility for faulty goods sits squarely with the seller. The retailer telling you to "contact the manufacturer" is a common brush-off, but it does not discharge their legal duty. A manufacturer's warranty is an *additional*, voluntary layer of protection — it sits on top of your statutory rights, it does not replace them.

# What the Law Expects of Goods

Under…

# Who You're Actually Dealing With

The retailer is wrong (or hoping you don't know better). Under UK law, **your contract is with the retailer**, not the manufacturer. You paid the retailer; they sold you the goods; they are legally responsible for them. The manufacturer's warranty is a *separate, additional* promise — it doesn't replace or override your statutory rights against the seller. "Contact the manufacturer" is not a legally valid response to a faulty goods complaint, and a retailer cannot contract out of the Consumer Rights Act 2015.…