Claude Opus 4.8 vs Kimi K3 for everyday legal questions

# Who Your Contract Is With

Your contract is with **the retailer**, not the manufacturer. You paid them; they sold you the goods. Under the **Consumer Rights Act 2015**, the legal responsibility for faulty goods sits squarely with the seller. The retailer telling you to "contact the manufacturer" is a common brush-off, but it does not discharge their legal duty. A manufacturer's warranty is an *additional*, voluntary layer of protection — it sits on top of your statutory rights, it does not replace them.

# What the Law Expects of Goods

Under…

## Who the contract is with

Your contract is with the **retailer**, full stop. Under the Consumer Rights Act 2015 (CRA), the trader who sold you the machine owes you the legal obligations on quality — not the manufacturer. A manufacturer's warranty is *in addition to* your statutory rights, never a substitute for them. "Contact the manufacturer" is a classic fob-off and legally wrong; the retailer cannot contract out of or delegate away its responsibilities.

## What the law expects of the goods

Under the CRA, goods must be:

- **Of satisfact…