DeepSeek V4 Flash vs GPT-5.6 Terra for customer service replies
GPT-5.6 Terra wins, 97–93
Same 12 customer service replies tasks, marked blind by three rival labs. GPT-5.6 Terra took 4 tasks, DeepSeek V4 Flash took 1, 7 tied. Tested 14 Aug 2026.
Where they differed most
Write a status update 90 minutes into an outage with no fix yet. Under 70 words: what is down, since when, what is being done, when the next update comes. No 'we take this seriously', no cause speculation.
Our payment system has been down since 2:30 PM UTC. Engineers are actively debugging and testing potential fixes. Next update in 30 minutes.
**Status Update:** Service remains unavailable since [time]. Our engineering team is actively investigating and working to restore service. No fix is available yet. We will provide the next update by [time, 30 minutes from now].
Task by task
| Task | DeepSeek V4 Flash | GPT-5.6 Terra |
|---|---|---|
| Refund the easy way | 10 | 10 |
| Say no without weasel words | 10 | 10 |
| Reply to a 1-star review | 10 | 10 |
| The confused customer | 10 | 10 |
| De-escalate a threat | 8 | 10 |
| The feature you won't build | 8 | 10 |
| Apologise for your mistake | 10 | 10 |
| Price rise notice | 8 | 10 |
| Outage update mid-incident | 10 | 6 |
| The wrong customer | 10 | 10 |
| Chargeback rebuttal facts | 10 | 10 |
| Refuse the fake review request | 8 | 10 |
Full receipts: DeepSeek V4 Flash, GPT-5.6 Terra · judges claude-sonnet-5, gemini-3.1-pro-preview, gpt-5.6-terra
Questions people ask
Which is better for customer service replies: DeepSeek V4 Flash or GPT-5.6 Terra?
GPT-5.6 Terra — it scored 97/100 against 93/100 on our 12-task customer service replies suite, winning 4 tasks to 1 with 7 tied. Every answer was marked blind by three judges from three rival AI labs.
How was this tested?
Both models answered the identical published customer service replies tasks. Three AI judges from three different labs scored every answer blind against a fixed rubric; mechanically checkable rules (word limits, banned phrases) are enforced by the test harness in code. The raw outputs and judge verdicts are downloadable.
More customer service replies head-to-heads: GPT-5.6 Sol vs GPT-5.6 Terra · DeepSeek V4 Flash vs GPT-5.6 Sol · GPT-5.5 vs GPT-5.6 Terra · DeepSeek V4 Flash vs GPT-5.5 · GPT-5.6 Terra vs Grok 4.5 · DeepSeek V4 Flash vs Grok 4.5
Full ranking: Best AI for customer service replies · model pages: DeepSeek V4 Flash, GPT-5.6 Terra