Claude Sonnet 5 vs GPT-5.6 Sol for everyday legal questions

# Who You're Actually Dealing With

The retailer is wrong (or hoping you don't know better). Under UK law, **your contract is with the retailer**, not the manufacturer. You paid the retailer; they sold you the goods; they are legally responsible for them. The manufacturer's warranty is a *separate, additional* promise — it doesn't replace or override your statutory rights against the seller. "Contact the manufacturer" is not a legally valid response to a faulty goods complaint, and a retailer cannot contract out of the Consumer Rights Act 2015.…

## Who is responsible?

Your sales contract is with the **retailer**, not the manufacturer. A manufacturer’s warranty may provide an additional route to repair, but it does not replace or reduce the retailer’s obligations under the **Consumer Rights Act 2015**. The retailer can ask the manufacturer to carry out the repair on its behalf, but it cannot simply disclaim responsibility.

Under the Act, goods must be:

- of **satisfactory quality**;
- **fit for their usual purpose** and any particular purpose agreed with the retailer;
- **as describe…