Claude Sonnet 5 vs GPT-5.6 Terra for everyday legal questions

# Who You're Actually Dealing With

The retailer is wrong (or hoping you don't know better). Under UK law, **your contract is with the retailer**, not the manufacturer. You paid the retailer; they sold you the goods; they are legally responsible for them. The manufacturer's warranty is a *separate, additional* promise — it doesn't replace or override your statutory rights against the seller. "Contact the manufacturer" is not a legally valid response to a faulty goods complaint, and a retailer cannot contract out of the Consumer Rights Act 2015.…

In UK law, your contract is with the **retailer who sold you the washing machine**, not the manufacturer. The retailer cannot simply say that it is “out of our hands” and require you to deal with the manufacturer.

A manufacturer’s warranty may be useful and can sometimes provide a quicker route, but it is **additional to**, not a replacement for, your statutory rights against the retailer.

Under the **Consumer Rights Act 2015**, goods supplied by a retailer must be:

- **Of satisfactory quality** — meeting the standard a reasonable person wou…