Claude Sonnet 5 vs GPT-5.3-Codex for everyday legal questions

# Who You're Actually Dealing With

The retailer is wrong (or hoping you don't know better). Under UK law, **your contract is with the retailer**, not the manufacturer. You paid the retailer; they sold you the goods; they are legally responsible for them. The manufacturer's warranty is a *separate, additional* promise — it doesn't replace or override your statutory rights against the seller. "Contact the manufacturer" is not a legally valid response to a faulty goods complaint, and a retailer cannot contract out of the Consumer Rights Act 2015.…

You’re right to push back. In UK consumer law, the retailer cannot simply wash their hands of it.

### 1) Who your contract is with
Your contract is with the **retailer you bought from**, not the manufacturer.

- The manufacturer’s warranty is optional extra protection.
- Your **statutory rights** sit against the seller under the **Consumer Rights Act 2015 (CRA 2015)**.

So “contact the manufacturer” can be a suggestion, but it is **not** a lawful refusal to deal with you.

---

### 2) What the law expects of the washing machine
Under CRA 2015,…